Shipping & Returns
Shipping & Returns
At Underwater Gardens, we want you to shop with confidence. Here’s everything you need to know about shipping, returns, and our product guarantees.
📦 Shipping Information
Where do you ship?
We currently ship within the United States only.
How much does shipping cost?
Shipping rates depend on the weight and packaging requirements of your order:
| Package Weight | Shipping Cost |
|---|---|
| Up to 1 lb | $11.99 |
| Over 1 lb to 2 lb | $12.99 |
| 2 lb and above | $15.99 |
FREE SHIPPING ON ORDERS OF $100 OR MORE!
When will my order ship?
We typically ship orders on Mondays and Thursdays. You'll receive an email with tracking information once your package ships.
How long does delivery take?
Standard shipping typically takes 3–4 business days after your order ships. Delivery times are estimates and may vary depending on your location or carrier delays.
🛠️ Aquarium Tools — 30-Day Money-Back Guarantee
We want you to love your aquarium tools.
If you're not satisfied with your purchase for any reason, you can return it within 30 days of purchase for a full refund.
How it works:
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Email us at support@underwatergardens.shop within 30 days of purchasing.
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We'll provide a free prepaid return shipping label.
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Return the product with its components using the provided label.
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Once we receive your return, we'll issue a full refund to your original payment method.
We cover return shipping, so you can try our aquarium tools with confidence.
🌿 Live Plants — Healthy Arrival Guarantee
We take great care growing, packing, and shipping our aquatic plants.
If your plants arrive dead or damaged, we'll make it right.
How to request a refund:
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Take clear photos of the affected plants in their original packaging.
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Email the photos and your order number to support@underwatergardens.shop within 2 hours of delivery.
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Once verified, we'll issue a full refund for the affected plants.
Because aquatic plants are living products, we cannot accept returns or cover problems that develop after delivery due to aquarium conditions or improper care.
📋 Missing, Damaged, or Incorrect Orders
If your order arrives with a missing, incorrect, or damaged item, please contact us within 24 hours of delivery.
Include your order number and photos when possible. We'll review the issue and arrange an appropriate refund or replacement.
💬 Need Help?
We're here to help!
If you have questions about your order, shipping, or returns, contact us at:
support@underwatergardens.shop
We'll be happy to assist you.
