Refund policy

Return & Refund Policy

🌿 Live Plants – Risk-Free Guarantee

We stand by our plants with a 100% money-back guarantee. If your order arrives DOA (Dead on Arrival), simply send us a clear photo of the affected plants within 2 hours of delivery, and we’ll issue a full refund.

Refund Conditions:

Photo must clearly show the condition of the plants in original packaging.
Refunds are only valid for deliveries marked as delivered within the last 2 hours.
Orders delayed due to customer error (e.g., incorrect address) are not eligible.
We do not issue refunds for plant issues caused by tank conditions, improper care, or acclimation after delivery.

🛠️ Aquarium Artifacts – 30-Day Satisfaction Guarantee

We want you to be fully satisfied with your purchase. If you're not happy with any of your Aquarium Artifacts, you may request a return within 30 days of purchase — no questions asked.

Return Conditions:

Items must be in like-new condition with all original packaging and components.
Return shipping is the customer’s responsibility unless the item is defective or incorrect.
To start a return or exchange, email us at support@underwatergardens.shop
Refunds will be issued to your original payment method once the item is received and inspected.

📦 Order Issues or Missing Items

If you received the wrong items or something is missing from your order, please contact us within 24 hours of delivery with photos. We'll make it right with a refund or replacement.

❌ Cancellations

Orders can be canceled before they are shipped. Once shipped, all orders are final unless covered under the DOA or return policy above.

Let customers speak for us

from 129 reviews

i love this little thing. It cleans out algae and debris without sucking the water right out of the tank so I can work on it for a little while and it's fine. i have to change the sponges out quite a lot. instead of going to the sink each time i keep the the sponges near me so i can just trade them out quick. it's well designed it's a really good idea, respect .

Michael Thorpe

06/15/2026

Aquarium Spot Vacuum

Very convenient item for cleaning spots if no water change is needed. Very satisfied. Thank you.

Carlos Perez

05/25/2026

I had concerns about using the spot vacuum before I decided to purchase it. I sent an email asking questions on how the vacuum would effect my tank as I use soil capped off with sand. She responded quickly and with a thorough explanation on how to use it so that sand wouldn't be picked up into the filter. I replied thanking her and made a remark that whoever created the vacuum was a genius! She replied that she created it herself, so big kuddos to you, you did an amazing job! There's a really cute user guide sent with your order that is VERY easy to understand on how to use the vacuum. Overall, customer service, spot vacuum, filters, and shipping is AWESOME!!

Michelle Sewell

05/23/2026

Underwater Gardens

I purchased the filters along with the spot vacuum so I would have a supply on hand,. They are not a cheap quality and it works wonderful in holding onto the debris that's picked up from the fish tank. It does come with two different filters. I recommend that you buy whichever filter you choose so that way you have a supply when needed.

Aquarium Spot Vacuum Replacement Parts

I'm a first time beginner fish tank owner who sat down and did a lot of research by watching videos and such. As I'm watching videos on how to clean your tank, I'm thinking, I'm 60 yrs old, there's got to be an easier way besides hooking this and that up, then chugging a bucket of water around the house. Then a video pops up with the spot vacuum. Don't think I wasn't excited about watching this! This was exactly what I had in mind. This has been the best purchase that I've made. It's so easy to use and does a wonderful job in cleaning the tank. I use soil capped off with sand and the vacuum does not pick up the sand if you go by her instructions. I HIGHLY recommend purchasing this vacuum . Customer service is great, she will get back to you in a quickly manner and answer all your questions, and the shipping is quick. Thank you so much for creating this vacuum, makes my hobby more enjoyable and less stressful!!

It was hard pulling the trigger to buy the Spot Vacuum. My internal battle was the cost so convinced myself, I could clean debris from my tank the old fish way with a hose. But the Vacuum had a 20% discount so I decided to take the plunge. I truly like this product. The difference maker between using the spot vacuum and a hose, is you do not need to get a bucket and hope you can clean all the debris from the tank before your tank run dry of water. No water removal. Just pick it up plug it in clean the debris and your done. I love the Spot Vacuum.

Jahroy

05/06/2026

A great little spot vacuum. I have a gravel vac that doesn't pull water out for my big tanks and was wanting something small enough for the smaller tanks and this is perfect. I've used it in my 10 and 20 gallon so far. I'd love to see an attachment option in the future that could work as a screen at the front opening of the vac that would prevent smaller substrate like stratum from getting sucked up into the chamber when needed. That said, the way it is currently is awesome as you could almost use it to go and pick up snails and stuff easily because it is big enough to do that and the sponge prevents anything from getting sucked into the motor so you could just empty it out and net out any baby shrimp or anything you want to keep aroud in the tank.

Rebecca G.

05/05/2026

Ordered qty 15 of Rotala Narrow Leaf Sp. Red
Rotala Narrow Leaf Sp. Red. Despite the carrier missing a scan and delivering 3 days later than was scheduled (4/20), the plants arrived healthy and are doing well in my aquarium. I belive that the combination of health of the plants at time of shipping along with the care and quality taken with packaging of the plants is why they arrived healthy and beautiful.

Note:
in the shared picture, the Rotala Narrow Leaf Sp. Red and plant near the stem plant back right are bothe from Underwater Gardens.

04/25/2026

Rotala Narrow Leaf Sp. Red

Worked perfectly for picking up debris from my aquariums. The instructions were clear and easy to follow. I would highly recommend this product to anyone wanting to clean their aquarium without removing water.

Shrimply Canadian

03/10/2026

Great plants, they arrived in perfect condition here in New York! Thank you, I will order again soon!

Andrew Chandra

02/04/2026

I bought my vacuum to see if it would help me suck up the explosion of Malaysian trumpet snails that have taken over my tank. This works amazingly!! I’ve removed more in the 3 days since I got my vacuum then in the 2 months of doing the nighttime zucchini trick.

Melanie Paral

01/29/2026

Very nice color, and a generous. It was also packaged very well and I look forward to seeing them grow

Nikkie

01/06/2026